Concierges are the season’s magical elves committed to making every customer’s dream a reality and this season was no exception. From collecting enough pine cones for a client to write a marriage proposal in the snow to making custom gift baskets for a someone described as, “strongly self identifies as a Jewish, Chilean Vegan”. We are the ones convincing the salesperson at a discount retailer to hide the designer handbags when they arrive and call us immediately as a matter of national importance. We include notes in our contacts with the names of our clients’ relatives and what we bought for Aunt Edna last Christmas. Please don’t get offended when we remind you of your spouse’s birthday or email you a simple, make ahead recipe for your neighborhood potluck. We just might keep you out of the “dog house” or save you a couple of frantic hours in the kitchen! We are the ones who drive across town for a friend who is under the weather, because we know that nothing has more healing power than receiving your favorite soup and a thoughtful note. Of course, we always include a small box of chocolate …. for medicinal purposes. We are driven to make the magic happen. I use the word “driven” because it is a calling. It is something deep within a true concierge. There is a delight that we feel when we make even the smallest dream come true. So, hug your concierge. This time of year, they are easy to spot. They are exhausted but have that satisfied look of a job well done plastered across their merry little face! We look forward to making your life better in 2019! http://TimeSquaredConcierge.com
Because they confound the leadership so much, leaders will say “what do you want?” And millennials will say “we want to work in a place with purpose, we want to make an impact, we want free food and bean bag chairs.” And yet when provided all these things they are still not happy. ~ Simon Sinek’s interview on Millennials Millennials get a pretty bad rap. This generation—defined as the group born between 1982 and 2004—have been labeled as lazy, entitled and overly obsessed with their smart phones. Simon Sinek added insecure and monumentally depressed to the list. Even so, Millennials are the leaders of the future. What these future leaders want most is change. I know what you are going to say. They just want everything handed to them. Participation trophy syndrome! Well, a recent study conducted by Gallup.com shows evidence that Millennials may be more like you than you think. As a matter a fact, the scores for employee engagement and workplace satisfaction were pretty even across the board. Based on the 200,000 Americans surveyed only about 1/3 of people are engaged at work. This number includes all generations currently in the workforce. So the real question is, if everyone feels that they are waiting for employers to provide what they need to keep them engaged, how do Millennials differ from the previous generations? The difference is, Millennials aren’t willing to wait. This dissatisfaction results in the job hopping that Millennials are so famous for. At TimeSquared Concierge it is our job to make sure your employees are well taken care of so they can stay focused at work. That is why we created a survey to find out exactly what millennials really want in
“I see hundreds of high-level professionals who are brilliant, achievement-oriented and accomplished, but at the same time exhausted, depleted, depressed and demoralized. In the pursuit of a great career, they’ve compromised their health and well-being. …Sacrificing your health and well-being demonstrates your lack of prioritizing yourself as important, failing to understand that you must care for yourself before you can be of true service to anyone else, your organization, yourfamily or your employer.” ~ Kathy Caprino for Forbes https://www.forbes.com/sites/kathycaprino/2012/09/05/what-you-should-never-compromise-on-while-building-your-career/#70cbc8a95298 Picture this. I’m at a large consulting firm and meeting an executive client for the first time, I turn to greet her and notice immediately that her eye is twitching so wildly that she can’t even make eye contact with us. What we learn is she was just notified that she would be traveling out of the country the next day on business and her housekeeper just reported that the washer broke mid spin cycle. So, the clothes she needed for the trip are submerged in 15 gallons of soapy water. The icing on the cake is that the housekeeper doesn’t speak English. I explain we will have a Spanish-speaking team member call the housekeeper and ask her to take the wet clothes to the laundromat to wash them. Meanwhile a member of our team headed to the house to check the warranty and manage the washer repair. When I mentioned we would pick up voltage converters and healthy snacks for her trip on the way, I saw a tear roll down her face. She said nothing. I opened my arms and gave her a big hug. Dare we admit that we have been that executive a time or two? Perhaps you are surrounded by
The September 2014 Robert Half article titled, “9 Low-Cost Ways to Keep Employee Retention High” reminds us that it is often the small gestures that are important. But, isn’t that usually the case in life? Men, don’t get me wrong, expensive jewelry is always appreciated! However, dare I admit that remembering my favorite dessert or finding a message on a Post It note when I open my laptop can mean almost as much. This concept reminds me of the saying, “Rome wasn’t built in a day” and neither is your company’s culture. The foundation may be your Core Values and Mission Statement, but you have an opportunity to lay bricks each day with the small gestures and initiatives that are in complete alignment. An example of one small initiative at TimeSquared Concierge is that we gather personal information during on-boarding and you never know when that information may be used to surprise you. For example, your favorite ice cream flavor may be purchased for the office when you make a big sale or your favorite type of flowers might be sent to you when you are out sick. We are in the business of anticipating needs and making our clients feel special. Why wouldn’t we do the same for our valued employees. After all, without them, our company simply couldn’t succeed. I’d love to hear some of your signature small gestures that shape your corporate culture. https://www.roberthalf.com/blog/9-low-cost-ways-to-keep-employee-retention-high
We are always looking for ways to keep you happy and healthy! So, we'd like to share this blog post from K-9 Coach. They are a great dog training, grooming, boarding company that we highly recommend. This particular post is important because it warns all of us about some foods that you probably didn't realize could be harmful to your pet. For example, grapes could cause renal failure in dogs and Macadamia nuts can be poisonous! So, heed these warnings...... no matter how much they give you those pleading "puppy dog eyes". http://www.k-9coach.com/category/blog/
Tommy Newberry, the author of “Success Is Not An Accident”, teaches us that we should focus on our greatest contribution to our organization and every day we should dedicate more time towards that effort. Of course, I’m hoping Tommy will appreciate the shout out and forgive the paraphrase! Everyone should be performing functions that are at or above their pay grade. To do so, we must delegate. That means stop doing all the tasks that are well below your pay grade. For example, an executive printing mailing labels or doing data entry is not working at one’s greatest contribution. Me fixing the photocopier is definitely NOT an example of me focusing on my greatest contribution and will probably result in permanent damage to the photocopier! More importantly, what is the opportunity cost of that misguided effort and energy not being spent on driving revenue or strategy? What are you going to stop doing today?