The September 2014 Robert Half article titled, “9 Low-Cost Ways to Keep Employee Retention High” reminds us that it is often the small gestures that are important. But, isn’t that usually the case in life? Men, don’t get me wrong, expensive jewelry is always appreciated! However, dare I admit that remembering my favorite dessert or finding a message on a Post It note when I open my laptop can mean almost as much.
This concept reminds me of the saying, “Rome wasn’t built in a day” and neither is your company’s culture. The foundation may be your Core Values and Mission Statement, but you have an opportunity to lay bricks each day with the small gestures and initiatives that are in complete alignment. An example of one small initiative at TimeSquared Concierge is that we gather personal information during on-boarding and you never know when that information may be used to surprise you. For example, your favorite ice cream flavor may be purchased for the office when you make a big sale or your favorite type of flowers might be sent to you when you are out sick. We are in the business of anticipating needs and making our clients feel special. Why wouldn’t we do the same for our valued employees. After all, without them, our company simply couldn’t succeed.
I’d love to hear some of your signature small gestures that shape your corporate culture.