It’s A New Day. “The concierge space is very different today. Cutting-edge companies have different expectations from the concierge industry then they did 24 years ago. Modern approaches to concierge products and services are vital for helping businesses launch into the future. I have had the advantage of combining 24+ years of experience with building fresh proprietary technology, and out-of-the-box thinking to pioneer the next gen corporate concierge service. I am hitting today’s (and tomorrow’s) vital business challenges head on!”
Better Technology. “Today economic climate has raised the bar for efficiency and technology requirements for all technology-enabled professional services firms. Companies are looking for better technology to affect efficiencies of the service deliver, reporting capabilities, and accessibility. Most major players in the concierge industry are saddles with legacy technology and a mindset of business as usual.”
Best-In-Class Solutions. “I still have so much passion for the industry and I started my new company, TimeSquared, with a clean slated to reach way beyond what is currently offered to build what today’s clients are asking for. I listened and responded to clients’ expectations of being able to access their site from any device without fear of personal information being compromised. Live chat is a must, and collecting feedback must be automated and reported in real time. Clients responded that these unique TimeSquared solutions are best in class since most companies don’t offer a mobile-enabled, co-branded website for clients to log into to place and/or track their preferences and request status. Often, calling in or emailing requests is the standard and monthly reports is still entered manually and reported via Excel spreadsheet.”
Local Errand Running Service. “More and more customers are booking their travel and entertainment for themselves. However, they are still challenged with finding a reliable way to off-load their personal errands to help manage work-life balance. They take time off from work or skip lunch to meet contractors at their home, take their vehicle in for service, stock their refrigerator, etc. TimeSquared is uniquely positioned to improve work-life balance by providing local errand running services throughout North America. Smartphones have become the taskmasters and have replaced traditional call centers.”
“The industry’s most robust technology, 24+ years of experience and limitless passion for new ways of taking care of people – this is the winning formula for pioneering the new corporate concierge industry!
~ Andrea Arena, Founder TimeSquared Concierge