Offboarding

When it comes to retrieving IT equipment from remote employees, most companies turn to the familiar: send a box, slap on a label, and wait for the gear to come back. But what happens when that box never returns? As remote work becomes the norm, relying on return kits alone is becoming an outdated—and risky—solution. The Problem with Return Kits On the surface, return kits sound simple. But in reality, they introduce several risks: Delays: Former employees may procrastinate or ignore return instructions. Loss: Boxes get lost in transit or never shipped at all. Lack of Tracking: Once the kit is sent, companies often have no visibility into where the asset is—or if it will come back. Security Risk: Company laptops or phones may still contain sensitive data, especially if they aren't wiped prior to shipping. The Hidden Costs of Mailing Return Kits Not recovering a $1,500 laptop isn’t just a one-time cost, it adds up fast. Multiply that by multiple employees, and you’re facing: Equipment loss and depreciation Increased IT support time chasing returns Compliance issues if sensitive data isn’t secured Potential legal exposure from mishandled data Why Physical Pickup Is Better A professional IT asset retrieval service, like TimeSquared Concierge’s Asset Recovery team, offers a smarter solution: We go to the employee’s home and pick up the equipment in person. We document the entire process, maintaining a chain of custody from door to desk. We handle all the communication, so your HR and IT teams don’t have to chase former staff. This hands-on approach eliminates excuses, reduces loss, and ensures equipment gets returned securely and promptly. Don’t Leave Your Assets to Chance The return kit method might be convenient, but it often falls