“Industrious” Okay, so, perhaps it is not the quality that you lead with when writing your Match.com profile. What does that mean? Can she build a Hoverboard out of an old toaster oven? Mock if you want, but it is a word I use to describe myself, and I am, personally, quite fond of it. Here is why. I always thought the World is a big place. There will always be someone who is pretty or smarter or perhaps, easier to get along with than I. Of course; you won’t have to search as long for the later as you would for the first two criteria. However, I can always find a way to get shit done. Now, it might get messy, painful, even hard to watch at times, but I Will Not, Can Not Quit….until “it” is done. People say I am “resilient” and I quietly smile. The truth is that I am not resilient. I feel every setback like it is a knife to my heart. I take everything personally. At lightning speed, I can surmise 20 reasons how I “failed” in any given situation. Then, I pick myself back up and continue the quest. Why? Quite honestly, I don’t think it even occurs to me that there is another option. What is quitting? It is not even in my vocabulary much less my consciousness. Try another way. Approach the challenge from another angle. So, “industrious” – it fits my like my favorite pair of designer jeans. I guess there is no doubt that my new company, TimeSquared Concierge, will succeed. Right? Come along for the ride. You won’t be disappointed.
As I look towards 2016, I can’t help but reflect on the many reasons why we do what we do. I wanted to share just a couple of stories that I hope resonate with you as they do with me… One very busy day, we received an urgent request to purchase and deliver a stroller. A member of the concierge team dropped everything and raced to the store. Although, we don’t make a habit of questioning our clients, the concierge admitted that it seemed odd that a stroller would be “urgent”. Did the customer’s stroller just break mid-walk? Did he/she not expect a baby to appear at their home? The concierge arrived at the client’s house a bit flustered until she saw a vision that stopped her dead in her tracks. The client, a high-powered female partner at a prestigious law firm, was seated under a tree in her front yard cradling a precious baby. Happiness radiated from the woman’s face as she looked up to see her concierge with tears streaming down her face. She proceeded to explain that she was afraid to fill her home with baby items as she waited for the call from the adoption agency. She wanted a baby so badly that the cute, cuddly reminders would simply make her too sad. The concierge promptly wiped away her tears and congratulated the proud new mommy and her new bundle of joy. Then, in typical TimeSquared fashion, she proceeded to make a list of all of the other tasks that this client needed to off-load to us so that she could focus on her important new role. We are so honored to play a small part in the most important journeys